Promotional items: When returning items that were purchased online as part of a ‘Buy One, Get One Free’ offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.ĥ) The cost of returning the item to us is your responsibility.Ħ) The parcel can take up to 7 working days to be processed once received. The quickest option is to drop the stock back to us in store along with a copy receipt but alternatively we have made the online returns process as simple as possible for you.ġ) Give us a call on 0208 6796197 or email us to say you're sending something backĢ) Pop a note in, together with a copy receipt, with the item to say whether you'd like a refund or an exchange for a different productģ) Post it back to us at De Ver Cycles, 632-636 Streatham High Road, London, SW16 3QL and make sure you get a proof of postageĤ) The item is your responsibility until it reaches us. We will replace or refund goods which don't fit or are unsuitable provided the goods are returned unused and in the original packaging within 28 days of delivery. We guarantee to replace or refund faulty products covered by manufacturers warranty subject to inspection of goods and manufacturers approval.
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